is aReferring Broker of:
Contact
Service and Support
You can reach FX Trading24 daily from 10:30 am to 23:00 pm (CET):
FX Trading24, Switzerland | |
Phone: +41 (0)44 / 210 18 05 | Fax: +41 (0)44 / 210 18 09 |
From abroad: 0041 44 210 18 05 | From abroad: 0041 44 210 18 09 |
Within Switzerland: 044 210 18 05 | Within Switzerland: 044 210 18 09 |
24/7 Service and Support
You can reach FXCM 24 hours a day, 7 days a week:
FXCM: free phone number (from a landline) for ... | |
- United States: +1 888 50 FOREX (36739) | |
- United Kingdom: 0808 234 8789 | |
- Australia: 1 800 461 769 or 1 800 236 672 |
From all other countries and from mobile phones you can contact FXCM under any of the following numbers:
FXCM, USA (New York) | |
Phone: +1 (0)212 / 897 76 60 | Fax: +1 (0)212 / 897 76 69 |
From abroad: 001 212 897 76 60 | From abroad: 001 212 897 76 69 |
Within the USA: 0212 897 76 60 | Within the USA: 0212 897 76 69 |
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FXCM, United Kingdom (London) | |
Phone: +44 (0)20 / 7398 40 50 | Fax: +44 (0)20 / 7398 40 51 |
From abroad: 0044 207 398 40 50 | From abroad: 0044 20 7398 40 51 |
Within the United Kingdom: 020 7398 40 50 | Within the United Kingdom: 020 7398 40 51 |
We are happy to answer your questions and take your suggestions or requests at the following e-mail address: info(at)fxtrading24.com. You can also send a message using the contact form. You will generally receive an answer to your request within 24 hours.
Click here to contact FXCM via live chat.
Toll-free order placement numbers (from a landline):
- United States: +1 888 50 FOREX (36739)
- United Kingdom: 0808 234 8789
- Australia: 1 800 461 769 or 1 800 236 672
From all other countries and mobile phones you can contact the FXCM order desk under any of the following numbers:
FXCM OrderDesk USA - phone: +1 (0)212 / 201 73 00
From abroad: 001 212 201 73 00
Within the USA: 0212 201 73 00
FXCM Order Desk United Kingdom - phone: +44 (0)20 / 7398 40 50
From abroad: 0044 20 7398 40 50
Within the United Kingdom: 020 7398 40 50
Please contact service or support for general questions.
To place a trade or an order via the phone:
- Trader: When calling the trading desk, the trader should specify at the outset the type of account they are trading with.
- FXCM: “May I have your account number, please?”
Trader: “My account number is 55555.”
- FXCM: “May I have your login ID, please?”
Trader: “My login ID is 55555.”
- FXCM: “May I have the answer to your security question, please?”
Trader: “The answer to my security question is Sun Street.”
- FXCM: “May I have the name on this account, please?” (The Trading Desk Agent asks this question in order to verify that the caller is indeed the account holder.) "Which trade would you like to make?"
- Trader: “I would like to go long at market, 3 lots of USD/JPY."
FXCM: “Filled at 106.65.”
FXCM offers a state-of-the-art encrypted transaction control system guaranteeing that all transactions are carried out securely. In addition, FXCM guarantees complete protection of all customer data with one of the strongest firewalls available. Another security system is used to eliminate any sources of error in case of any eventualities. Copies of all orders, transactions and account statements are stored in a back-up system. All orders remain valid until they are executed or cancelled (GTC).
